Shipping Policy
- As soon as you confirm your order, we will try to make the delivery as soon as possible so that it reaches you on time. The shipping fee is Kes 300 for all orders under Kes 10,000. Above that, your merchandise will be delivered at no extra charge.
- All products undergo a thorough quality check to ensure that the product that will be shipped to you is the product you ordered and that it is in good quality.
- SM Kollectionz will ship your goods to your address as indicated in your order. We employ the services of the most efficient, experienced, professional and reliable courier services to make sure that your product is delivered on time and just as we packed and shipped it.
- As a valued customer, we have made it possible to track your order through your account. We also track products from our side in an attempt to serve you better even when shipping.
- Sometimes, issues beyond the control of SM Kollectionz and that of the courier companies may cause a delay in shipment. In such rare cases, we will guarantee you that we will take any and all necessary steps to find the causes, fix them and resolve all shipment issues with promptness and effectiveness.
